Tourism and Travel
Start In:
| Location: | Peterborough |
|---|---|
| Program Status: | Accepting applications |
| Program Code: | TV |
| Co-ordinator: | Patti Watson |
| Credential: | Ontario College Diploma |
| Classes Start: | September 7, 2010 |
| Tuition/ Fees: |
$1,700.25 per semester *
* Tuition and fees subject to change. |
Program Highlights
Fleming’s Tourism and Travel program offers you the opportunity to learn about different destinations and cultures around the world. You will explore the different career opportunities that will open the world of travel to you.
- Enhance leadership and practical skills needed to work for tour operators, destination marketing organizations, travel agencies, tourism and travel service providers
- Travel to a global destination and experience the growing volunteer tourism business niche
- Learn the key elements of business with a focus on tourism and travel through courses such as Discovering Destinations, Travel Products, Tourism Marketing, Tour Operations, Adventure and Ecotourism, Tourism Trends and Airfare and Reservations Systems
- Experience the real working world with a 200 hour field placement that provides practical experience, career opportunities and connections
Word from the Workplace
"I graduated in 2005 with a Tourism and Travel diploma after two years of studying at
Latin America Coordinator - G.A.P. Adventures
Why Choose Fleming?
Our program is the only program in the Ontario college system that grants work placement hours to travel to a foreign country and gain volunteer experience. Upon completion of the Tourism and Travel program, you have the option of returning to Fleming College for one additional year in Hotel and Resort Management, Business Administration, Event Management, Marketing or International Trade. This will give you two diplomas in three years which is a great addition to your resume. We have solid contacts with the travel/tourism industry, as well as dynamic and supportive faculty.
This program will prepare you for a career in today's ever-changing world. The EDGE focus within the School of Business, Computing and Hospitality is founded on 4 principles:
Environmental Responsibility: Learn how to contribute to a sustainable future. Ensure your career leaves a green footprint.
Diversity: Work with a variety of people from faculty, administration, students and members of the community. Learn how to be creative and innovative.
Global Perspective: Learn to compete on a level playing field in the global market.
Experience: Gain real experience in your field through case studies, simulations, placements and applied projects.
Develop your EDGE at the School of Business, Computing and Hospitality.
Work Experience
You have the opportunity to travel on a field trip and volunteer on projects with local people, experience and understand why people travel to resort destinations. You are also required to solicit and complete a minimum of 200 hours of field placement, to practice the theories and skills studied in class. It is recommended that students complete 100 hours between semester two and three and the remainder before graduating. This gives you the opportunity to network and meet potential employers.
What it Takes to Succeed
- strong customer service orientation
- excellent interpersonal skills, problem solving ability
- flexibility - especially in regard to working hours
- organizational ability
- second language skills
- experience in any sector of tourism of a service-oriented business is an asset.
Career Opportunities
Industry careers include:
- tour escort
- travel counsellor
- tourism marketing manager
- meetings/special events co-ordinator
- tour operator/reservationist
- hotel front desk associate
- cruise line/resort activities director
- visitor information counsellor
You'll find work with tour wholesalers, airlines, travel agencies, destination marketing organizations, cruise lines, hotels, and government tourism organizations. Employers include GTS - Lufthansa Airlines, The Holiday Network, Royal Caribbean Cruise Lines, Fairmount Hotels, Ontario Waterway Cruises, and Sunquest Vacations among others.
Minimum Admission Requirements
OSSD with the majority of credits at the College (C) and Open (O) level, including:
- 2 College (C) English courses (Grade 11 or Grade 12)
- 1 College (C) Math course (Grade 11)
When (C) is the minimum course level for admission, (U) or (U/C) courses are also accepted.
Recommended (but not required for admission):
- Grade 12 College (C) Math
Mature Students If you are 19 years of age or older before classes start, and you do not possess an OSSD, you can write the Canadian Adult Achievement Test to assess your eligibility for admission. Additional testing or academic upgrading may be neccessary to meet specific course requirements for this program.
*Note: students starting in January are required to attend classes over the summer semester.
Related Programs
Upon graduation:
- In just 2 additional semesters you can complete a second diploma at Fleming in either Hotel and Resort Management, Business Administration, Marketing, or International Trade and graduate with 2 diplomas in 3 years. You are then eligible to continue your studies at several universities to earn an honours degree with only 2 more years of study.
- Or you can take Event Management post graduate certificate at Fleming to add to ehance your employment opportunities
Additional Costs
You'll spend approximately $1,000 per year for books and supplies. In semester three, if you register for the Study Abroad Field Experience (SAFE) course there will be an additional cost of approximately $2000.
University Transfer Agreements
Semester 1
College Communication Skills for Business and Hospitality Professionals
Course Number: COMM155
Units: 67.00
Hours: 67.00
College Communications for Business and Hospitality Professionals
Course Number: COMM078
Successful business and administrative communication requires an understanding of both individual and organizational audiences and the ability to create effective messages for them. Communications for Business will introduce students to the critical-thinking, problem-solving and professional writing skills that are necessary to meet these communication challenges.Units: 37.00
Hours: 37.00
Business Essentials - A Survival Course
Course Number: BUSN002
This course will explore the nature of business and the role of the individual within the business context. The course will help to prepare the student for the world of business by developing an understanding of the major functional aspects of a successful business. The course will also focus on a number of important business trends that will continue to affect business into the future. These include the growth and influence of international business, the role of ethics and social responsibility in business decisions, the significance of small business, the growth of the service sector, and the influence of technology on business activities. This is an approved general education course.Units: 45.00
Hours: 45.00
Discovering World Destinations I
Course Number: TOUR043
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this first of four courses, the students will examine in depth the top destinations in North America, specifically Canada and the United States.Units: 45.00
Hours: 45.00
Introductory Computing
Course Number: COMP345
Working in the Windows XP environment, this computer course introduces the student to computer basics (computer terminology, e-mail, file management) and the application and use of word processing, spreadsheet, and presentation software using Microsoft Office 2007. Through the extensive use of hands-on activities, students will gain sufficient knowledge and experience to make productive use of computers as a tool in both college and workplace environments. Students will have the opportunity to attain the International Computer Driving Licence (ICDL) Start Certification if they attain 75% or more on each of the four ICDL Start Certification tests.Units: 45.00
Hours: 45.00
The Hospitality Industry
Course Number: HOSP012
Encompassing two major sectors, lodging and food service, hotels, resorts and restaurants are major employers and revenue generators for most economies. The student receives an overview of key industry players, government and association involvement, hotel services, food and beverage operations and a variety of career opportunities in this expanding global industry.Units: 45.00
Hours: 45.00
Tourism Today
Course Number: TOUR024
Through text modules, team activities, guest speakers, research projects, and lectures, this introductory course lays the foundation for other travel program specialization courses. As well, it introduces the learner to a variety of future career possibilities. The course examines the eight tourism industry sectors and their inter-relationships, and also addresses the roles of related government bodies and tourism industry associations. At the conclusion of this course the learner will be prepared to undertake other travel specialization courses, as well as to give some informed thought to potential careers in this industry.Units: 45.00
Hours: 45.00
Travel Products and Services
Course Number: TOUR027
This course embraces the very specific knowledge and skills needed to sell vacation and corporate travel. It focuses on suppliers and their products, as well as the distribution of these products to the consumer. Students will learn about the various products on the market, how to access information about the products, how to determine which product meets the needs of the individual travellers, and how to complete the booking of these products to successfully close a sale.Units: 45.00
Hours: 45.00
College Math Skills
Course Number: MATH099
Units: 60.00
Hours: 60.00
Math Fundamentals for Business Studies
Course Number: MATH011
The Math Fundamentals for Business Studies course was designed to be an integral portion of all programs offered by the School of Business at Sir Sandford Fleming College. This course is a one-semester study of the mathematics applicable to the business and financial community. Math Fundamentals for Business Studies places the significance of mathematics as a problem solving and decision making tool. Topics covered: manipulation of business formulae, break-even analysis, monetary conversion, mathematics of buying and selling, simple, compound interest and annuities.Units: 45.00
Hours: 45.00
Semester 2
Business Teams
Course Number: SOCI125
Learn about the movement towards getting work done through teams in organizations, and develop the knowledge and skills to thrive in this area. This course meets the General Education requirements primarily in the areas of Work and the Economy and Social Understanding, as well as touching Civic Life, Personal Development, and Cultural Understanding.Units: 45.00
Hours: 45.00
Communicating at Work for Business and Hospitality Professionals
Course Number: COMM148
In this course you will continue to develop your communication skills with a focus on how communication and the written word works in business and hospitality professions. This course is designed to help you better understand the communication demands of your eventual career employment. You will continue to reinforce speaking, writing, reading, and listening techniques common to the expectations demanded by the work place of your career choice by applying, at a more sophisticated level, principles of style, structure, mechanics and techniques (for orals).Units: 45.00
Hours: 45.00
Customer Service Management
Course Number: BUSN062
The essential marketing ingredient that enables any business to remain profitable...CUSTOMER SERVICE. This management course enables the learner to develop and execute customer service strategies that will increase revenues and profits as well as lay the foundation for long term customer relationships. Specifics include understanding what customers and staff expect and how they will likely respond, how to hire and train service employees, leadership for service and methods for evaluating service strategies. Team focus and interaction is expected in this course and the learner will be required to work in teams.Units: 45.00
Hours: 45.00
Discovering World Destinations I
Course Number: TOUR043
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this first of four courses, the students will examine in depth the top destinations in North America, specifically Canada and the United States.Units: 45.00
Hours: 45.00
Field Placement I (TV)
Course Number: FLPL143
Field placement is a non-paid work experience that provides an opportunity for students enrolled in the Tourism & Travel Program to integrate theory and practice in a tourism business environment. The field placement experience enables students to explore their chosen field and apply the knowledge and skills developed in school in a professional environment. This particular field placement course consists of 100 hours and it is recommended to complete it between second and third semester.Units: 100.00
Hours: 100.00
Human Resources Administration
Course Number: MGMT007
This course is designed to provide an overview of key human resources activities and the related legislation affecting today's workplaces. Topics of study include the strategic role of HRM, legal compliance and valuing diversity, designing and analyzing jobs, human resources planning, recruitment, selection, orientation and training, performance appraisal, compensation, employee benefits & services, labour relations, and occupational health & safety. Participants will also have an opportunity to discuss legal compliance in the areas of human rights, pay/employment equity, employment standards, labour relations, and health & safety. Applied learning opportunities include case study analyses, identification of Human Rights Code violations on an employment application form, development of a job description/specification and a recruitment ad, critique of managerial performance on videotape, web-based research pertaining to employment practices, and completion of a journal article summary and explanation of its relationship to the course material. Note: This course has been approved by the Human Resources Professionals Association (HRPA) as a credit in the Canadian Council of Human Resources Associations' (CCHRA's) national certification program. To qualify to write the National Knowledge Exam, it is necessary to attain an overall average of 70 percent in the nine subjects covered, with no grade of less than 65 percent. Prior to enrollment in this course, it is recommended that learners have attained the learning outcomes of Communications for Business (COMM78).Units: 45.00
Hours: 45.00
International Trade
Course Number: MTRL008
This course provides students with an overview and understanding of international trade, its history, process, and current applications.Units: 45.00
Hours: 45.00
Operations Management
Course Number: BUSN020
This course is designed to give students an understanding of the functions of business operations. Students develop an understanding of the important factors and some of the analytical tools that can be used to improve productivity and customer service. Emphasis is placed on the cost benefit relationship.Units: 45.00
Hours: 45.00
Tourism and Hospitality Marketing
Course Number: MKTG054
This course is designed to expand the knowledge of marketing strategies specific to tourism using business cases. The learners will research various tourism marketing activities such as tradeshows, advertising, internet marketing, media relations, and niche markets. Students will learn practical methods to market tourism businesses and sectors.Units: 45.00
Hours: 45.00
Travel Products and Services
Course Number: TOUR027
This course embraces the very specific knowledge and skills needed to sell vacation and corporate travel. It focuses on suppliers and their products, as well as the distribution of these products to the consumer. Students will learn about the various products on the market, how to access information about the products, how to determine which product meets the needs of the individual travellers, and how to complete the booking of these products to successfully close a sale.Units: 45.00
Hours: 45.00
Semester 3
Airfares and Airlines Reservation System
Course Number: TOUR037
The knowledge and skills developed in the Airfares & Airline Reservation Systems course will have broad applications in many areas of the tourism industry, including travel agencies, tour operators, airlines, hotel, and car rental agencies. During this course students will develop the necessary skills to interpret and analyze travel documents, determine appropriate airfares, and interpret air tariffs and rules. Students will also develop skills in the Sabre Computer Reservation System, in order to process automated reservations for airlines, car rentals, and hotel.Units: 60.00
Hours: 60.00
Discovering World Destinations III
Course Number: TOUR045
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this third of four courses, the students will examine in depth the top destinations in EuropeUnits: 45.00
Hours: 45.00
Financial Statements and the Finance Environment
Course Number: ACCT071
This course offers business students a basic understanding of how the activities of an organization are reflected in the financial statements as well as offering an understanding of the basic terms and content of financial statements. The student is then required to apply that basic understanding of concepts along with analytical techniques to reach financial decisions in business organizations. Practical applications of financial concepts to the operation of the business are emphasized. Specific topics include understanding of the Balance sheet, Income Statement, Statement of Retained Earnings and Statement of Cash flows. Other topics include financial planning, working capital management, the capital budgeting process, financial statement analysis and break even analysis. Note: This course has been approved by the Human Resources Professionals Association (HRPA) as a half credit in the Canadian Council of Human Resources Associations' (CCHRA) national certification program. To qualify to write the National Knowledge Exam, it is necessary to attain an overall average of 70 percent in the nine subjects covered, with no grade of less than 65 percent.Units: 45.00
Hours: 45.00
Hospitality Sales and Service
Course Number: HOSP005
This course identifies and examines the various industry market segments to which hotels and tour operators sell. The focus is on how to analyze an operation's differential advantages. Students develop sales information kits relevant to successfully presenting their operation to potential clients. As well, students develop their selling techniques while creating FAB statements and developing and selling their package plans.Units: 45.00
Hours: 45.00
International Business
Course Number: BUSN011
This is a survey course in international business. It provides students with the understanding of the functions, responsibilities, advantages, problems, and operations of international corporations in a global marketplace.Units: 45.00
Hours: 45.00
Spanish I
Course Number: LANG011
Spanish I is a beginner course designed for those individuals who have little or no knowledge of Spanish. This course is an introduction to understanding, speaking, reading, and writing in the language, and is ideal for those who intend to travel or plan to pursue further language studies.Units: 45.00
Hours: 45.00
Tourism Trends
Course Number: TOUR025
This course provides the learner an opportunity to examine key influences in the tourism market place. Key trends such as sports tourism, culinary tourism, cultural tourism and the emerging markets such as China will be explored giving the learner an understanding of what will impact tourism in the future. Explanations of concerns/challenges that have been identified by the tourism industry will be highlighted. The course will identify and explain the current trends in lifestyles, travel and technology on the tourism sector. Cruise ship industry is one of the largest in the world and the content will also focus on this trend. The learner will gain a basic knowledge of the terminology, the industry knowledge of cruising and the differences between the cruise ships.Units: 45.00
Hours: 45.00
Semester 4
Discovering World Destinations IV
Course Number: TOUR046
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this final of four courses, the students will examine in depth the top destinations in Asia and the Middle East, Australia, New Zealand, and Oceania.Units: 45.00
Hours: 45.00
Effective Problem Solving
Course Number: MGMT002
This course will help students become effective and creative problem solvers in life and work situations. Students will learn to identify the real problem in situations, generate creative alternatives to solve problems, and implement action plans.Units: 45.00
Hours: 45.00
Tour Operations
Course Number: TOUR022
This is a 'capstone' course in the travel program that integrates product knowledge and skills from all prior travel courses in order to plan, cost, price, and implement land-based tours.Units: 45.00
Hours: 45.00
Field Placement II (TV)
Course Number: FLPL147
Field placement is a non-paid work experience that provides an opportunity for students enrolled in the Tourism & Travel Program to continue integrating theory and practice in a tourism business environment. The field placement experience enables students to explore their chosen field and apply the knowledge and skills developed in school in a professional environment. This particular field placement course consists of 50 hours and it is recommended to complete it during 4th semester. Students should also be enrolled in either FLPL77 or FLPL150.Units: 50.00
Hours: 50.00
Field Placement III (TV)
Course Number: FLPL150
Field placement is a non-paid work experience that provides an opportunity for students enrolled in the Tourism & Travel Program to continue integrating theory and practice in a tourism business environment. The field placement experience enables students to explore their chosen field and apply the knowledge and skills developed in school in a professional environment. This particular field placement course consists of 50 hours and it is recommended to complete it during 4th semester. Students should also be enrolled in either FLPL77 or FLPL147.Units: 50.00
Hours: 50.00
Study Abroad Field Experience (SAFE)
Course Number: FLPL077
Pre-requisites
Units: 45.00
Hours: 45.00
Adventure and Ecotourism
Course Number: TOUR001
This course examines two rapidly developing segments of the tourism industry: adventure and ecotourism. Both are attracting increasing numbers of tourists, and generating more and more tourism revenue for suppliers, distributors, and host countries, a trend that is expected to continue well into this century. The course focuses on the nature of these two tourism activities/products, the suppliers of each of these relatively new products, and the kinds of tourists to whom each appeals. It also considers the destinations where much of this product is delivered, particularly with respect to economic, environmental, and cultural impact.Units: 45.00
Hours: 45.00
Contemporary Management Skills
Course Number: BUSN006
In this course, both theoretical and practical fundamentals of managerial work are explored and experienced. Through self-assessments, skills workshops, discussions, and lectures, students will learn management competencies in interpersonal and leadership strategies, the dynamics of power and innovation, as well as organizational strategies to enhance performance and productivity.Units: 45.00
Hours: 45.00
Human Resources Administration
Course Number: MGMT007
This course is designed to provide an overview of key human resources activities and the related legislation affecting today's workplaces. Topics of study include the strategic role of HRM, legal compliance and valuing diversity, designing and analyzing jobs, human resources planning, recruitment, selection, orientation and training, performance appraisal, compensation, employee benefits & services, labour relations, and occupational health & safety. Participants will also have an opportunity to discuss legal compliance in the areas of human rights, pay/employment equity, employment standards, labour relations, and health & safety. Applied learning opportunities include case study analyses, identification of Human Rights Code violations on an employment application form, development of a job description/specification and a recruitment ad, critique of managerial performance on videotape, web-based research pertaining to employment practices, and completion of a journal article summary and explanation of its relationship to the course material. Note: This course has been approved by the Human Resources Professionals Association (HRPA) as a credit in the Canadian Council of Human Resources Associations' (CCHRA's) national certification program. To qualify to write the National Knowledge Exam, it is necessary to attain an overall average of 70 percent in the nine subjects covered, with no grade of less than 65 percent. Prior to enrollment in this course, it is recommended that learners have attained the learning outcomes of Communications for Business (COMM78).Units: 45.00
Hours: 45.00
Internet/Direct Marketing
Course Number: MKTG012
This course will study the impact of Internet/Direct on Marketing. Starting from a general strategic framework, we will focus in on how a company's existing marketing mix will be changed or complemented through the use of interactive technology.Units: 45.00
Hours: 45.00
Spanish II
Course Number: LANG012
Spanish II will complete the students' familiarity with aspects of basic Spanish. This will lead the students to a basic proficiency level necessary for a non-intensive language situation.Units: 45.00
Hours: 45.00