Hospitality Administration - Hotel and Resort
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Peterborough
Accepting applications
HAH
Ontario College Advanced Diploma
September 8, 2009
$1,568.00 per semester *
* Tuition and fees subject to change.
- Program Information
- Program Curriculum
- Course Descriptions
Interested in working your way around the world? Enjoy the satisfaction of making someone's day? There is a Hospitality job for you, anywhere you want to go, anywhere you want to be. The hospitality sector is the fastest growing industry in the world - and by all indications, the need for energetic, hard-working specialists in the field is growing even faster.
Program Highlights
Our Hospitality Administration - Hotel and Resort program will provide you with
- the leadership and practical skills needed to manage and operate the rooms and food service divisions of hotels, resorts, and restaurants.
- case studies, field trips, computer simulations, and work placements that complement in-class studies
- a comprehensive variety of courses relevant to the industry
- an optimum blend of hands-on experience, as well as theory
Why Choose Fleming?
The Fleming College Hospitality Administration - Hotel and Resort program is highly regarded by employers in the hospitality field --they appreciate the fact that graduates have had a thorough and comprehensive education, preparing them to work effectively as part of a team and as a leader. The program is also notable in that it's a three-year business program -- with their management skills, graduates have the opportunity for advancement fairly early on in their careers.
Work Experience
During your studies, you'll also complete two mandatory field placements consisting of 140 hours each. You will arrange your placements with your program co-ordinator. This experience in a business or industry will provide you with the opportunity to put your education to work.
What it Takes to Succeed
- you should enjoy working with people and providing exceptional guest experiences
- excellent interpersonal skills
- cultural sensitivity
- customer service experience
- a "can-do" attitude
- ability to take initiative
- willingness to work as part of a team
- patience, persistance, perseverance
Career Opportunities
Our relevant and comprehensive training is why so many of our graduates land employment in their chosen career area. Grads have found entry-level or supervisory positions with major employers such as InterContinental Hotel Group, Fairmont/Delta Hotels, Best Western, Sheraton, Westin, and Marriott. Positions include management of various departments, sales, customer relations, and supervision of food/beverage services. Job titles include front desk supervisor, reservations agent, guest service attendant, catering coordinator, and banquet supervisor, among others.
Minimum Admission Requirements
OSSD with the majority of credits at the College (C) and Open (O) level, including:
- 2 College (C) English courses (Grade 11 or Grade 12)
- 1 College (C) Math course (Grade 11)
When (C) is the minimum course level for admission, (U) or (U/C) courses are also accepted.
Recommended (but not required for admission):
- Grade 12 College (C) Math
Mature Students If you are 19 years of age or older before classes start, and you do not possess an OSSD, you can write the Canadian Adult Achievement Test to assess your eligibility for admission.
* Students starting in January are required to attend classes over the summer semester.
Selection Process
Related Programs
Not yet decided on a career path and interested in exploring other careers in hospitality/tourism? You might also find the Culinary Management or Tourism and Travel programs worth considering. If you've already got a degree or diploma, you might also be interested in the Ecotourism and Adventure Tourism Management or the Event Management post-graduate programs.
Additional Costs
Plan on $1,200 per year for books and supplies.
University Transfer Agreements
Semester 1
Business Essentials - A Survival Course
Course Number: BUSN002
This course will explore the nature of business and the role of the individual within the business context. The course will help to prepare the student for the world of business by developing an understanding of the major functional aspects of a successful business. The course will also focus on a number of important business trends that will continue to affect business into the future. These include the growth and influence of international business, the role of ethics and social responsibility in business decisions, the significance of small business, the growth of the service sector, and the influence of technology on business activities. This is an approved general education course.
Units: 45.00
Hours: 45.00
Communications for Business
Course Number: COMM078
Successful business and administrative communication requires an understanding of both individual and organizational audiences and the ability to create effective messages for them. Communications for Business will introduce students to the critical-thinking, problem-solving and professional writing skills that are necessary to meet these communication challenges.
Units: 45.00
Hours: 45.00
Introductory Computing
Course Number: COMP345
Working in the Windows XP environment, this computer course introduces the student to computer basics (computer terminology, e-mail, Internet, file management) and the application and use of word processing, spreadsheet, and database software. Through the extensive use of hands-on activities, students will gain sufficient knowledge and experience to make productive use of computers as a tool in both college and workplace environments.
Units: 45.00
Hours: 45.00
Marketing
Course Number: MKTG014
This is an introductory course in Marketing designed to provide an awareness and understanding of the role and function of marketing within an individual firm and throughout the total economy. The student is introduced to the principles and techniques of marketing and its various functional areas. The various marketing strategies utilized in product or service planning and development, pricing, distribution and promotion in response to the needs and wants identified in various markets are explored.
Units: 45.00
Hours: 45.00
Math Fundamentals for Business Studies
Course Number: MATH011
The Math Fundamentals for Business Studies course was designed to be an integral portion of all programs offered by the School of Business at Sir Sandford Fleming College. This course is a one-semester study of the mathematics applicable to the business and financial community. Math Fundamentals for Business Studies places the significance of mathematics as a problem solving and decision making tool. Topics covered: manipulation of business formulae, break-even analysis, monetary conversion, mathematics of buying and selling, simple, compound interest and annuities.
Units: 45.00
Hours: 45.00
The Hospitality Industry
Course Number: HOSP012
Encompassing two major sectors, lodging and food service, hotels, resorts and restaurants are major employers and revenue generators for most economies. The student receives an overview of key industry players, government and association involvement, hotel services, and a variety of career opportunities in this expanding global industry.
Units: 45.00
Hours: 45.00
Semester 2
Business Teams
Course Number: SOCI125
Learn about the movement towards getting work done through teams in organizations, and develop the knowledge and skills to thrive in this area. This course meets the General Education requirements primarily in the areas of Work and the Economy and Social Understanding, as well as touching Civic Life, Personal Development, and Cultural Understanding.
Units: 45.00
Hours: 45.00
Communicating at Work
Course Number: COMM002
This course will enable you to continue to improve your general communication skills to meet the learning outcomes demanded by the assignments in this course, as well as the expectations of other subjects and eventual career employment. This course emphasizes concepts of critical thinking and problem-solving skills as they apply to processes fundamental to effective communication. You will continue to reinforce speaking, writing, reading, and listening techniques common to the expectations demanded by the work place of your career choice by applying, at a more sophisticated level, principles of style, structure, mechanics and techniques (for orals).
Units: 45.00
Hours: 45.00
Consumer Behaviour
Course Number: MKTG005
Pre-requisites
This course focuses on the significance of an analysis of the consumer in many dimensions and the marketing implications of those findings. Studying the sociology and psychology of the buying process will enable students to understand better their role as business leaders, whether working in large or independent organizations. The exchange of goods and services is the basis of our economy, and understanding the needs and wants of our customers helps us to be more effective in carrying out our tasks.
Units: 45.00
Hours: 45.00
Financial Statements and the Finance Environment
Course Number: ACCT071
This course offers business students a basic understanding of how the activities of an organization are reflected in the financial statements as well as offering an understanding of the basic terms and content of financial statements. The student is then required to apply that basic understanding of concepts along with analytical techniques to reach financial decisions in business organizations. Practical applications of financial concepts to the operation of the business are emphasized. Specific topics include understanding of the Balance sheet, Income Statement, Statement of Retained Earnings and Statement of Cash flows. Other topics include financial planning, working capital management, the capital budgeting process, financial statement analysis and break even analysis.
Units: 45.00
Hours: 45.00
International Culinary Appreciation
Course Number: HOSP002
This course provides basic principles of cooking, along with knowledge of safe and sanitary working conditions. The student will learn about different cultures that have shaped contemporary kitchen practices, and gain exposure to a variety of national cuisines through demonstration and volunteer work.
Units: 45.00
Hours: 45.00
Spreadsheets and Business Applications
Course Number: COMP087
This is an advanced course and will cover the most important aspects of Microsoft Excel 2002 and its applications in business. The topics include creating, editing, and formatting spreadsheets, charts, and lists: integrating Excel with other applications: working with multiple worksheets: Solver: importing data: and auditing and sharing workbooks. This course will prepare students to write the Microsoft Office User Specialist test.
Units: 45.00
Hours: 45.00
Semester 3
Macroeconomics
Course Number: BUSN013
Macroeconomics is the study of the overall performance of the economy. Fluctuations in the level of national output, incomes, prices and employment are analyzed along with government policies to control these fluctuations.
Units: 45.00
Hours: 45.00
Housekeeping Operations
Course Number: HOSP008
Highlighting the housekeeping department students learn the elements of managing - planning, organizing, staffing, budgeting and control of the largest and most expensive department in a hotel.
Units: 45.00
Hours: 45.00
Human Resources Administration
Course Number: MGMT007
This course is designed to provide an overview of key human resources activities and the related legislation affecting today's workplaces. Topics of study include the strategic role of HRM, legal compliance and valuing diversity, designing and analyzing jobs, human resources planning, recruitment, selection, orientation and training, performance appraisal, compensation, employee benefits & services, labour relations, and occupational health & safety.
Participants will also have an opportunity to discuss legal compliance in the areas of human rights, pay/employment equity, employment standards, labour relations, and health & safety. Applied learning opportunities include case study analyses, identification of Human Rights Code violations on an employment application form, development of a job description/specification and a recruitment ad, critique of managerial performance on videotape, web-based research pertaining to employment practices, and completion of a journal article summary and explanation of its relationship to the course material.
Note: This course has been approved by the Human Resources Professionals Association (HRPA) as a credit in the Canadian Council of Human Resources Associations' (CCHRA's) national certification program. To qualify to write the National Knowledge Exam, it is necessary to attain an overall average of 70 percent in the nine subjects covered, with no grade of less than 65 percent.
Prior to enrollment in this course, it is recommended that learners have attained the learning outcomes of Communications for Business (COMM78).
Units: 45.00
Hours: 45.00
Menu Planning
Course Number: HOSP009
This course examines the importance managers place on the menu as a marketing and planning tool. The student learns the necessary considerations for a successful menu through instruction and project work: matching content, and design to meet guest expectation and the company's profit potential.
Units: 45.00
Hours: 45.00
Operations Management
Course Number: BUSN020
This course is designed to give students an understanding of the functions of business operations. Students develop an understanding of the important factors and some of the analytical tools that can be used to improve productivity and customer service. Emphasis is placed on the cost benefit relationship.
Units: 45.00
Hours: 45.00
Business and Contract Law
Course Number: LAWS004
Business people and consumers in Ontario are affected by a broad spectrum of federal, provincial and municipal laws and a variety of court-created legal principles. This course serves as an introduction to business and consumer law.
Units: 45.00
Hours: 45.00
Career Search
Course Number: BUSN027
Set yourself apart from the crowd. This course builds on students' existing knowledge of job search techniques. It focuses on the preparation of a personal resume, cover letter and career portfolio relevant to their field of study. Emphasis will be placed on interview and presentation skills appropriate for the workplace. Participants will complete this course confident in their ability to match their skills to the demands of the workplace.
Units: 45.00
Hours: 45.00
Customer Service Management
Course Number: BUSN062
The essential marketing ingredient that enables any business to remain profitable...CUSTOMER SERVICE. This management course enables the learner to develop and execute customer service strategies that will increase revenues and profits as well as lay the foundation for long term customer relationships. Specifics include understanding what customers and staff expect and how they will likely respond, how to hire and train service employees, leadership for service and methods for evaluating service strategies. Team focus and interaction is expected in this course and the learner will be required to work in teams.
Units: 45.00
Hours: 45.00
Effective Sales Techniques
Course Number: MKTG008
Pre-requisites
This course demonstrates to students the vital role of sales in the business world. Without an effective sales effort, businesses perish. Similarly, without a well-planned, professional, and deliberate sales approach, graduates will not achieve appropriate employment situations. Students will examine their current level of self-presentation and work toward enhancing their image through practical, applied course work.
Units: 45.00
Hours: 45.00
Occupational Health and Safety
Course Number: MGMT015
The main objective of this course is to introduce students to the broad and dynamic field of occupational health and safety and to develop an awareness of and appreciation for the value of these areas in terms of their contribution to effective cost control and improved productivity. The multiple dimensions of the technical, managerial, legislative, political, and personal aspects of safety are examined in detail. Occupational health cannot be separated from these issues because of the many overlapping requirements and because an employee's well-being must be the first consideration.
Note: This course has been approved by the Human Resources Professionals Association (HRPA) as a credit in the Canadian Council of Human Resources Associations' (CCHRA's) national certification program. To qualify to write the National Knowledge Exam, it is necessary to attain an overall average of 70 percent in the nine subjects covered, with no grade of less than 65 percent.
Note: It is recommended that students have attained the learning outcomes of Communications, Human Resources Administration (MGMT 7), or Human Resources for H.R. Specialists (MGMT 4) before enrolling in this course.
Units: 45.00
Hours: 45.00
Semester 4
Contemporary Management Skills
Course Number: BUSN006
In this course, both theoretical and practical fundamentals of managerial work are explored and experienced. Through self-assessments, skills workshops, discussions, and lectures, students will learn management competencies in interpersonal and leadership strategies, the dynamics of power and innovation, as well as organizational strategies to enhance performance and productivity.
Units: 45.00
Hours: 45.00
Food and Beverage Functions
Course Number: HOSP003
The course examines the responsibilities of the catering staff, from sales through service. Theory from this course applies to restaurant and banquet operations. Students receive instruction in banquet sales management, meal service styles, pricing policy, meeting room setup, bar and wine service.
Units: 45.00
Hours: 45.00
Front Office Operations
Course Number: HOSP004
The students learn through analysis and simulated exercises, operational and control procedures employed to effectively operate the front office. Providing service to the guest and the highest potential revenues and profit for the hotel is the management mandate for this customer centre of the hotel.
Units: 45.00
Hours: 45.00
Hospitality Supervision
Course Number: HOSP006
This course explains the principles of supervision while meeting the demands of owners, guests, and employees. Students apply management principles in a day-to-day work setting by developing and conducting training programs, as well as producing employee evaluation criteria and career plans.
Units: 45.00
Hours: 45.00
Effective Sales Techniques
Course Number: MKTG008
Pre-requisites
This course demonstrates to students the vital role of sales in the business world. Without an effective sales effort, businesses perish. Similarly, without a well-planned, professional, and deliberate sales approach, graduates will not achieve appropriate employment situations. Students will examine their current level of self-presentation and work toward enhancing their image through practical, applied course work.
Units: 45.00
Hours: 45.00
Microeconomics
Course Number: BUSN018
This course provides an introduction to the economic behaviour of consumers and firms in the marketplace. Microeconomics studies the way that individual markets work and how regulations and taxes affect trade, consumers, and producers.
Units: 45.00
Hours: 45.00
Negotiating Skills
Course Number: MGMT014
Effectiveness in negotiating and mediating is an important part of survival in our society, either on behalf of organizations or for personal reasons. Students in this course will develop skills that can be applied in various negotiation situations, such as getting a job, getting a raise, purchasing, selling, managing employee performance, and industrial relations. Note: It is strongly recommended that students not take this course until at least their second semester or later.
Units: 45.00
Hours: 45.00
Speaking Effectively to Groups
Course Number: COMM031
Pre-requisites
This course focuses on presentation skills necessary in the workplace. Students will learn how to research for a presentation, organize it, use visual aids, and handle public-speaking 'jitters'. They will learn how to prepare and give an interview, an informational, persuasive and group presentation.
Units: 45.00
Hours: 45.00
Semester 5
Communications - Report Writing
Course Number: COMM006
Pre-requisites
In this course, you will learn how to plan, organize, illustrate, edit, and present written and oral material in both an informational and analytical style to businesses, service and technological industries, and government agencies.
Units: 45.00
Hours: 45.00
Group Sales and Service
Course Number: HOSP005
This course identifies and examines the various industry market segments to which hotels sell. Expanding on basic theories, the students develop sales/marketing plans relevant to successfully addressing the needs of a particular group and the goals of the facility.
Units: 45.00
Hours: 45.00
Hotel Plant and Property
Course Number: HOSP007
Appearance and operating efficiency is primary to attracting guests and controlling costs. The course teaches necessary cost calculations to make decisions about purchasing equipment and services as well as work method changes to improve productivity.
Units: 45.00
Hours: 45.00
Resort Management
Course Number: HOSP010
The course examines the history and future for the resort industry, a unique part of the hospitality field. Economic social and environmental impacts along with recreational activities and facility design are a major part of the course of study. Students follow the development from concept to finish.
Units: 45.00
Hours: 45.00
Business and Contract Law
Course Number: LAWS004
Business people and consumers in Ontario are affected by a broad spectrum of federal, provincial and municipal laws and a variety of court-created legal principles. This course serves as an introduction to business and consumer law.
Units: 45.00
Hours: 45.00
Career Search
Course Number: BUSN027
Set yourself apart from the crowd. This course builds on students' existing knowledge of job search techniques. It focuses on the preparation of a personal resume, cover letter and career portfolio relevant to their field of study. Emphasis will be placed on interview and presentation skills appropriate for the workplace. Participants will complete this course confident in their ability to match their skills to the demands of the workplace.
Units: 45.00
Hours: 45.00
Principles of Buying
Course Number: MKTG022
This course is an introduction to the purchasing function and how it forms a necessary segment of any modern organization. Many aspects of purchasing will be covered including objectives and organization, quality description, price determination, evaluating suppliers, contracts and the legal aspects of purchasing.
Note: There are no pre-requisite courses, however, students should have a general knowledge of sound business practice. Operations Management BUSN 20 and Intro to Materials Management MTRL 11 are recommended.
Units: 45.00
Hours: 45.00
Semester 6
Hospitality Supervision
Course Number: HOSP006
This course explains the principles of supervision while meeting the demands of owners, guests, and employees. Students apply management principles in a day-to-day work setting by developing and conducting training programs, as well as producing employee evaluation criteria and career plans.
Units: 45.00
Hours: 45.00
Service Systems Management
Course Number: HOSP011
The customers choice of vendor often is decided by the distinctive level of service provided. Students learn to create and manage service. Companies now view service as possibly the most important part of their product, differentiating them from the competition.
Units: 45.00
Hours: 45.00
Effective Sales Techniques
Course Number: MKTG008
Pre-requisites
This course demonstrates to students the vital role of sales in the business world. Without an effective sales effort, businesses perish. Similarly, without a well-planned, professional, and deliberate sales approach, graduates will not achieve appropriate employment situations. Students will examine their current level of self-presentation and work toward enhancing their image through practical, applied course work.
Units: 45.00
Hours: 45.00
Microeconomics
Course Number: BUSN018
This course provides an introduction to the economic behaviour of consumers and firms in the marketplace. Microeconomics studies the way that individual markets work and how regulations and taxes affect trade, consumers, and producers.
Units: 45.00
Hours: 45.00
Negotiating Skills
Course Number: MGMT014
Effectiveness in negotiating and mediating is an important part of survival in our society, either on behalf of organizations or for personal reasons. Students in this course will develop skills that can be applied in various negotiation situations, such as getting a job, getting a raise, purchasing, selling, managing employee performance, and industrial relations. Note: It is strongly recommended that students not take this course until at least their second semester or later.
Units: 45.00
Hours: 45.00
Speaking Effectively to Groups
Course Number: COMM031
Pre-requisites
This course focuses on presentation skills necessary in the workplace. Students will learn how to research for a presentation, organize it, use visual aids, and handle public-speaking 'jitters'. They will learn how to prepare and give an interview, an informational, persuasive and group presentation.
Units: 45.00
Hours: 45.00